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Making the most of Generation Y

  • Posted on November 23, 2019December 31, 2019
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Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
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  • 706
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Map the journey to better CX

  • Posted on October 15, 2019December 23, 2019
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On the surface, crafting a good customer experience looks simple. You offer a product or service that the customer needs and the customer buys it. Deal done! Sounds easy, right? Look…
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No more cliches and jargon—better CX needs clear conversation

  • Posted on September 23, 2019June 7, 2020
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We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…
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The numbers are saying it’s time to listen to people.

  • Posted on August 23, 2019June 7, 2020
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Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely…
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The data adds up, business needs to be people-centric.

  • Posted on June 15, 2019December 23, 2019
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Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way they live, work, and relate. The business landscape too…
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Employee engagement is driven by heart

  • Posted on February 6, 2019December 23, 2019
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On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new media have made…
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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