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Making the most of Generation Y

  • Posted on November 23, 2019December 31, 2019
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Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
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  • 705
  • 4 min
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Map the journey to better CX

  • Posted on October 15, 2019December 23, 2019
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On the surface, crafting a good customer experience looks simple. You offer a product or service that the customer needs and the customer buys it. Deal done! Sounds easy, right? Look…
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  • 884
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The numbers are saying it’s time to listen to people.

  • Posted on August 23, 2019June 7, 2020
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Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely…
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Viable customer personas can craft better CX stories

  • Posted on July 6, 2019February 10, 2020
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Customers today are empowered by the awareness that while change is inevitable, success in business is purely the customers’ choice. If you want your business to succeed, you need to stay current and relevant in the…
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The data adds up, business needs to be people-centric.

  • Posted on June 15, 2019December 23, 2019
  • 2 comments
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Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way they live, work, and relate. The business landscape too…
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Methods for better customer retention for businesses and managers in customer service
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Acquisition, retention and the virtuous cycle of business.

  • Posted on May 23, 2019December 23, 2019
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People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However,…
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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