Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT…
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You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents? How your business answers these questions is key to building a loyal customer base for…
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Planning for your dream customer service team!
Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When…
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Contact Centers and the Growing Spotlight on Chat
Today’s customer service is very different from what it was twenty years ago. While responding in person, via snail mail or the occasional long-distance call was what once defined customer…
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Blend Sales and Service for the perfect CX Cocktail
Customer experience is the new buzzword in customer service. Every material on customer service focuses on creating a better experience for customers. Companies are stepping up their customer service game by emphasizing the experience. You get…
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Beyond Competition to Customer Expectation
Technology may have changed the way we do business, but customers’ needs still drive demand and decide market share. So rather than obsess over competition, prudent brands focus on effective feedback processes to identify customer expectations. An…
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