From Elsewhere – mademyday

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Hiring
Culture
Empowerment
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From Elsewhere
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The human element of business is oft the spearhead that drives great CX and the cornerstone of thoughtful customer service! .

Honest recommendations from satisfied customers work better than billboards and advertising. Spend to keep your customers happy, and they’ll make sure that their friends hear about it too! .

Filling up a leaky bucket is pointless! Plug the leaks by finding the pain points that cause customers to leave and resolve them ASAP! Focus on appreciating and retaining the customers you already have before you pursue newer customers. .

Good hires are a step in the right direction but you’ll need to follow-up with training and constant guidance for them to realise their maximum potential. Support your hires better so they can provide better support to your customers! .

Spot problems and fix them before your customers notice them. The ticket best handled is the ticket that you never received! .

Made My Day

A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.

Categories

context
culture
empowerment
hiring
loyalty
mission
Operations
Organisational Structure
process
Quality
responsibilities
strategy
technology
training
vision

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