Understand emotions for better CX success.
Even as we were all busy with our lives and living in the new millennium, the pandemic brought it all to a screeching halt. Across the globe, people in different communities, cultures,...
Customer service can help a business achieve its purpose
“The purpose of business is to create and keep customers.”
—Peter Drucker, The Practice of Management (1954).
Businesses should function in service of customers, arranging...
At the centre of CX beats a human
The reason customer service can be a definitive strategy for business.
Businesses are looking to craft better CX with all the data that tech provides. While some manage to do so, others...
Be CX aware. Let your customers know you care.
It’s the age of the customer and they’re calling the shots, thanks in no small part to social media and new tech. One for returning the focus to the customer, and the other for all the...
Stay relevant: Keep learning your whole life
Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be willing to recognize...
When time is of the essence, customer service makes the difference
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...