There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT…
Technology brings communication full circle.
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…
Keep your reports close and your dashboards closer
Managing a contact center is no walk in the park. You’ve gotta monitor ticket flow and agent performance, all while handling the occasional emergency. When you’re not putting out fires, you’re poring over reports and…
Chat and its future in contact centers
Today’s customer service is very different from what it was twenty years ago. While responding in person, via snail mail or the occasional long-distance call was what once defined customer…
AI, IoT and what it means for your customer service
From the endless wait for the snail mail to posting complaints on social media, customer service has undergone a paradigm shift. And computers and telephony have certainly made the job easier for…