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There’s Work From Home and ‘forced’ to Work From Home.

  • Posted on March 26, 2020May 4, 2020
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Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
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IT Desk for business for customer service
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  • 3 min
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Businesses need an IT support desk for the day-to-day

  • Posted on August 4, 2018November 21, 2018
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Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT…
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How technology helps communication between customers and business employees in customer service
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  • 4 min
  • empowerment
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Technology brings communication full circle.

  • Posted on July 25, 2018November 21, 2018
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Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…
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Reports and Dashboards for managers in customer service contact centers
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  • 3 min
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Keep your reports close and your dashboards closer

  • Posted on March 9, 2018November 21, 2018
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Managing a contact center is no walk in the park. You’ve gotta monitor ticket flow and agent performance, all while handling the occasional emergency. When you’re not putting out fires, you’re poring over reports and…
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Chat for agents in customer service contact centers
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  • 1K
  • 3 min
  • technology

Chat and its future in contact centers

  • Posted on March 1, 2018July 5, 2019
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Today’s customer service is very different from what it was twenty years ago. While responding in person, via snail mail or the occasional long-distance call was what once defined customer…
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AI and IoT in customer service
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  • 4 min
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AI, IoT and what it means for your customer service

  • Posted on February 15, 2018July 5, 2019
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From the endless wait for the snail mail to posting complaints on social media, customer service has undergone a paradigm shift. And computers and telephony have certainly made the job easier for…
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A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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