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The customer service effect on the KPIs that measure CX.

  • Posted on September 25, 2020January 19, 2021
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Customer service impacts all the KPIs businesses use to measure CX. But CX begins long before actual purchase. This puts the onus on marketing to craft the early experiences in…
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Stay relevant: Keep learning your whole life

  • Posted on January 10, 2020February 10, 2020
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Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be…
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When time is of the essence, customer service makes the difference

  • Posted on December 26, 2019March 2, 2020
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that…
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