Relating customer service to website redesign.
Your website is the primary gateway for your customers to connect with you. So pay attention to how customers relate to your website and the information it provides them. The level of...
What makes CX hard to measure and what you can do to improve it.
The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This is not to say...
There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for?
The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...