Loyalty Archives | mademyday

797
7 minutes

There’s Work From Home and ‘forced’ to Work From Home.

Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...

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884
5 minutes

The data adds up, business needs to be people-centric.

Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way...

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Employee engagement and managers role in influencing great customer service in businesses

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1.9K
3 minutes

Managers can make or break employee engagement.

For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of any organization is a...

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the importance of good employee engagement and good internal customer service for better customer experience

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1.2K
3 minutes

Good customer experiences begin at home.

Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who...

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840
4 minutes

Employee engagement is driven by heart

Posted on February 06, 2019February 06, 2019
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Editor

On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new...

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the evolution and growth of customers for businesses and the different methods in customer service

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1.0K
9 minutes

Not a customer revolution, it’s customer evolution.

Posted on January 17, 2019January 17, 2019
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Editor

The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is...

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There’s Work From Home and ‘forced’ to Work From Home.

The data adds up, business needs to be people-centric.

Managers can make or break employee engagement.

Good customer experiences begin at home.

Employee engagement is driven by heart

Not a customer revolution, it’s customer evolution.

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