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There’s Work From Home and ‘forced’ to Work From Home.

  • Posted on March 26, 2020May 4, 2020
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Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
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The data adds up, business needs to be people-centric.

  • Posted on June 15, 2019December 23, 2019
  • 2 comments
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Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way they live, work, and relate. The business landscape too…
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Employee engagement and managers role in influencing great customer service in businesses
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Managers can make or break employee engagement.

  • Posted on April 10, 2019December 23, 2019
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For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
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the importance of good employee engagement and good internal customer service for better customer experience
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Good customer experiences begin at home.

  • Posted on March 6, 2019December 23, 2019
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Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who work for the business. Employees as…
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Employee engagement is driven by heart

  • Posted on February 6, 2019December 23, 2019
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On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new media have made…
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the evolution and growth of customers for businesses and the different methods in customer service
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Not a customer revolution, it’s customer evolution.

  • Posted on January 17, 2019July 29, 2020
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The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is…
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A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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