Good customer experiences begin at home.
Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who work for the business. Employees as…
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Employee engagement is driven by heart
On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new media have made…
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Not a customer revolution, it’s customer evolution.
The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is…
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Pick Up That Phone: Dealing with Telephone Phobia.
The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger generation lacing their…
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Sink or Swim? The reality of liquid expectations.
Liquid expectations are undeniably the biggest change to affect the world of business since the world went digital. The information overdrive caused by digitization and technology convergence has changed the way customers relate to…
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To be or not to be…shouldn’t even be in question.
Being available for your customers is not optional. They need you, and you need them. Let’s start with a scenario you’ve probably experienced. Imagine you’re at a restaurant. You’ve been…
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