Create and curate a kick-ass Knowledge Base!
Today’s customers are more inquisitive and informed than ever. They demand an explanation for everything and expect complete accuracy in the explanation. By bombarding you with ifs, whats, hows and whys, they…
Skills your agents need to stay ahead of the customer service game.
Every customer interaction is unique. Some are polite. Others are inquisitive. They can even be a little demanding. But no matter the type, each customer is special to your business. When customers evince an…
Gamification in Customer Service and How to do it Right
If running your business were as easy as playing a game, you might find that you and your workers are more engaged, less tired, and that overall, your work doesn’t feel like work. This…
Dousing the Flames of Agent Burnout
Burnout drains away worker productivity and causes feelings of disillusion. It adversely impacts productivity and can lead to higher rates of attrition. It’s insidious and apt to pop up anywhere, if not addressed…
Your customer service toolbox: How to pick the right tools
In the highly competitive and ever-fluctuating market, brands have to take extra effort to ensure they remain competitive and relevant. That’s why many brands are taking proactive steps to provide their customers with an unforgettable customer…
Are you playing hard to get with your customers?
Every company wants to deliver a five-star experience to every customer. But often, despite trying hard, they don’t quite deliver. Sometimes support teams just fail to be available for customers when…
Build ways, not walls.
Human beings make choices every day. What to wear, where to go, eat or skip breakfast, to quit smoking or not and so on. We may not like them, we…
The Three C’s to Training your Agents Effectively
Does training your agents get you happy customers? Successful companies seem to believe so. From conglomerates to startups, the businesses that rake in profits take customer service quite seriously. Training is basically a…
Bridge the gaps to your ideal customer conversation.
“Please hold the line. A customer service rep will be with you in a moment. Thank you for your patience.” And there it starts. This is Minute Zero, and the…
Meet higher expectations with better hires.
As a business, it’s worth thinking about what you do beyond just selling your customers an amazing product. Taking a granular look at things, you notice that it’s your agents who talk to…