Customers of different flavors and how to handle them well.
“Life is like a box of chocolates,” said Forrest Gump. Little did he know that he was describing customer service as much as life. In customer service, one size does not…
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Snippets from Success Stories!
Success stories are here, there and everywhere: From sports to science to business, every sphere we know is dotted with them. They sprout from a seemingly mundane job, done amazingly…
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No, It is not in your head: Combating Mental Illness in the Workplace
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…
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Transparency: The Low Cost Solution to Customer Satisfaction
I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the…
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Build rapports to retain your customers.
Customers come and go. So some brands focus mainly on ways to win new ones, even though acquiring new customers costs much more than retaining existing ones. Also, as customers stay…
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Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT…
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