Good customer experiences begin at home.
Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who work for the business. Employees as…
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Managers can make or break employee engagement.
For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
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Sink or Swim? The reality of liquid expectations.
Liquid expectations are undeniably the biggest change to affect the world of business since the world went digital. The information overdrive caused by digitization and technology convergence has changed the way customers relate to…
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To be or not to be…shouldn’t even be in question.
Being available for your customers is not optional. They need you, and you need them. Let’s start with a scenario you’ve probably experienced. Imagine you’re at a restaurant. You’ve been…
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A Time for Everything in Customer Service
“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…
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Acquisition, retention and the virtuous cycle of business.
People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However,…
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