Sink or Swim? The reality of liquid expectations.
Liquid expectations are undeniably the biggest change to affect the world of business since the world went digital. The information overdrive caused by digitization and technology convergence has changed the way customers relate to…
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To be or not to be…shouldn’t even be in question.
Being available for your customers is not optional. They need you, and you need them. Let’s start with a scenario you’ve probably experienced. Imagine you’re at a restaurant. You’ve been…
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A Time for Everything in Customer Service
“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…
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Acquisition, retention and the virtuous cycle of business.
People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However,…
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Easy Guide to eCommerce Customer Service
Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take…
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Customers of different flavors and how to handle them well.
“Life is like a box of chocolates,” said Forrest Gump. Little did he know that he was describing customer service as much as life. In customer service, one size does not…
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