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The customer service effect on the KPIs that measure CX.

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Customer service can help a business achieve its purpose

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Relating customer service to website redesign.

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What stories is your data asking you to tell?

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At the centre of CX beats a human heart.

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What makes CX hard to measure and what you can do to improve it.

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There’s Work From Home and ‘forced’ to Work From Home.

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Be CX aware. Let your customers know you care.

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Stay relevant: Keep learning your whole life

  • Posted on January 10, 2020February 10, 2020
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Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be…
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When time is of the essence, customer service makes the difference

  • Posted on December 26, 2019March 2, 2020
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that…
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Making the most of Generation Y

  • Posted on November 23, 2019December 31, 2019
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Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
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Map the journey to better CX

  • Posted on October 15, 2019December 23, 2019
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On the surface, crafting a good customer experience looks simple. You offer a product or service that the customer needs and the customer buys it. Deal done! Sounds easy, right? Look…
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No more cliches and jargon—better CX needs clear conversation

  • Posted on September 23, 2019June 7, 2020
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We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…
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The numbers are saying it’s time to listen to people.

  • Posted on August 23, 2019June 7, 2020
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Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely…
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A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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