Acquisition, retention and the virtuous cycle of business.
People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However,…
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Managers can make or break employee engagement.
For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
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Good customer experiences begin at home.
Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who work for the business. Employees as…
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Employee engagement is driven by heart
On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new media have made…
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Not a customer revolution, it’s customer evolution.
The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is…
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Pick Up That Phone: Dealing with Telephone Phobia.
The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger generation lacing their…
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