No, It is not in your head: Combating Mental Illness in the Workplace
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…
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Transparency: The Low Cost Solution to Customer Satisfaction
I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the…
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Build rapports to retain your customers.
Customers come and go. So some brands focus mainly on ways to win new ones, even though acquiring new customers costs much more than retaining existing ones. Also, as customers stay…
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Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT…
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Technology brings communication full circle.
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…
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Make the move to improve your listening skills.
How we use the word “listen” says a lot about our personalities and attitudes. While the frequency of the word in social exchanges is a reflection of the times we live in. We need to listen…
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