empowerment – mademyday

Combating mental health illness for customer service agents in customer service for businesses

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No, It is not in your head: Combating Mental Illness in the Workplace

September 2, 2018
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Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…

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How technology helps communication between customers and business employees in customer service

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Technology brings communication full circle.

July 25, 2018
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Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…

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Training customer service agents to provide better customer service and customer experiences

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You can train for better CX stories

July 9, 2018
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Are all your employees trained to win customer loyalty? Or is it left to your customer support agents? How your business answers these questions is key to building a loyal customer base for…

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Understanding the perspective of the customer for good customer service

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See the way your customers do.

June 23, 2018
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For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a…

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How to empower your customers to find solutions in customer service self help

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empowerment

Self help is the best help—Empower your customers to find their solutions

June 6, 2018
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For your business to be more accessible, you should reach out to customers. While you open up different channels for your customers, at times, you will be burdened with tickets.…

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Blending sales and customer service for better customer experiences

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Blend Sales and Service for the perfect CX Cocktail

May 28, 2018
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Customer experience is the new buzzword in customer service. Every material on customer service focuses on creating a better experience for customers. Companies are stepping up their customer service game by emphasizing the experience. You get…

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Knowledge Bias for customer service agents in customer service

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empowerment

How much is too much knowledge?— Knowledge Bias in Customer Service

May 20, 2018
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In customer service, you have to use your knowledge to solve customers’ issues. However, what if the same knowledge serves as a barrier between you and your customer? Isn’t that…

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How to optimise your customer service with your customer feedback

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empowerment

Optimise your Customer Feedback

April 27, 2018
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Every brand has a personality rooted in the beliefs and aspirations of the brand’s parents, custodians and mentors. This is its work culture. Today’s brands are all customer-centric, and for this reason, loyalty…

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Help desk and how to augment agent productivity in customer service

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What your Help Desk can do to Augment Agent Productivity

April 11, 2018
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Customer support agents act as a bridge between the customers and the solutions, playing a vital role in the contact center. However, a lot of factors can impact the productivity of agents.…

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Best examples of customer service agent training case study

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How training saves the day, every day

March 26, 2018
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It’s a fair question to have when you read an article about customer service training and wonder if you could work magic by applying those ideas to your business. When you look at the businesses…

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No, It is not in your head: Combating Mental Illness in the Workplace

Transparency: The Low Cost Solution to Customer Satisfaction

Build rapports to retain your customers.

Businesses need an IT support desk for the day-to-day

Technology brings communication full circle.

No, It is not in your head: Combating Mental Illness in the Workplace

Technology brings communication full circle.

You can train for better CX stories

See the way your customers do.

Self help is the best help—Empower your customers to find their solutions

Blend Sales and Service for the perfect CX Cocktail

How much is too much knowledge?— Knowledge Bias in Customer Service

Optimise your Customer Feedback

What your Help Desk can do to Augment Agent Productivity

How training saves the day, every day

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