Managers can make or break employee engagement.
For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
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A Time for Everything in Customer Service
“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…
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Easy Guide to eCommerce Customer Service
Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take…
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No, It is not in your head: Combating Mental Illness in the Workplace
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…
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Technology brings communication full circle.
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…
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You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents? How your business answers these questions is key to building a loyal customer base for…
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