empowerment – mademyday

How to handle telephony conversations for customer service employees in businesses for better customer service

284
4 min

empowerment

Pick Up That Phone: Dealing with Telephone Phobia.

Posted on December 9, 2018February 25, 2019
admin

The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger generation lacing their…

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Employee engagement and managers role in influencing great customer service in businesses

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482
4 min

Managers can make or break employee engagement.

Posted on November 19, 2018January 22, 2019
admin

For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…

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The importance of good timing for agents and businesses in customer service

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439
3 min

empowerment

A Time for Everything in Customer Service

Posted on October 18, 2018November 23, 2018
admin

“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…

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A quick guide for e-commerce businesses for better customer service

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272
2 min

Easy Guide to eCommerce Customer Service

Posted on October 1, 2018November 23, 2018
admin

Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take…

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Combating mental health illness for customer service agents in customer service for businesses

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315
5 min

No, It is not in your head: Combating Mental Illness in the Workplace

Posted on September 2, 2018November 21, 2018
admin

Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…

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How technology helps communication between customers and business employees in customer service

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486
4 min

Technology brings communication full circle.

Posted on July 25, 2018November 21, 2018
admin

Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and information are timely, efficient and comprehensive. Without a computer or…

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Pick Up That Phone: Dealing with Telephone Phobia.

Managers can make or break employee engagement.

A Time for Everything in Customer Service

Easy Guide to eCommerce Customer Service

No, It is not in your head: Combating Mental Illness in the Workplace

Technology brings communication full circle.

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