You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents? How your business answers these questions is key to building a loyal customer base for…
See the way your customers do.
For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a…
Self help is the best help—Empower your customers to find their solutions
For your business to be more accessible, you should reach out to customers. While you open up different channels for your customers, at times, you will be burdened with tickets.…
Blend Sales and Service for the perfect CX Cocktail
Customer experience is the new buzzword in customer service. Every material on customer service focuses on creating a better experience for customers. Companies are stepping up their customer service game by emphasizing the experience. You get…
How much is too much knowledge?— Knowledge Bias in Customer Service
In customer service, you have to use your knowledge to solve customers’ issues. However, what if the same knowledge serves as a barrier between you and your customer? Isn’t that…
Optimise your Customer Feedback
Every brand has a personality rooted in the beliefs and aspirations of the brand’s parents, custodians and mentors. This is its work culture. Today’s brands are all customer-centric, and for this reason, loyalty…
What your Help Desk can do to Augment Agent Productivity
Customer support agents act as a bridge between the customers and the solutions, playing a vital role in the contact center. However, a lot of factors can impact the productivity of agents.…
How training saves the day, every day
It’s a fair question to have when you read an article about customer service training and wonder if you could work magic by applying those ideas to your business. When you look at the businesses…
Listen up! Your customer is speaking.
Customer feedback is pivotal to the better customer experience. The customer is the fulcrum around which all business plays out. Listening to their voices is the foundation to a better customer experience. In the digital age, feedback is constant and always within reach. Customers today, freely…
The Melange of Emotions in Customer Service
Doesn’t the process of customer support remind you of being stuck in a traffic jam? That endless wait which unleashes the primal side of the benign being, the jittery…