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What makes CX hard to measure and what you can do to improve it.

  • Posted on April 23, 2020June 15, 2020
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The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This…
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  • 4 min
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Stay relevant: Keep learning your whole life

  • Posted on January 10, 2020February 10, 2020
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Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be…
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Employee engagement and managers role in influencing great customer service in businesses
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Managers can make or break employee engagement.

  • Posted on April 10, 2019December 23, 2019
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For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
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How to handle telephony conversations for customer service employees in businesses for better customer service
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Pick Up That Phone: Dealing with Telephone Phobia.

  • Posted on December 9, 2018February 25, 2019
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The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger generation lacing their…
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The importance of good timing for agents and businesses in customer service
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A Time for Everything in Customer Service

  • Posted on October 18, 2018November 23, 2018
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“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…
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A quick guide for e-commerce businesses for better customer service
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Easy Guide to eCommerce Customer Service

  • Posted on October 1, 2018November 23, 2018
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Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take…
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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