What makes CX hard to measure and what you can do to improve it.
The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This…
Stay relevant: Keep learning your whole life
Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be…
Managers can make or break employee engagement.
For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of…
Pick Up That Phone: Dealing with Telephone Phobia.
The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger generation lacing their…
A Time for Everything in Customer Service
“Time is money.” – Benjamin Franklin. This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in…
Easy Guide to eCommerce Customer Service
Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take…