What makes CX hard to measure and what you can do to improve it.
The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This…
AI, IoT and what it means for your customer service
From the endless wait for the snail mail to posting complaints on social media, customer service has undergone a paradigm shift. And computers and telephony have certainly made the job easier for…