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Customer service can help a business achieve its purpose

  • Posted on August 31, 2020August 31, 2020
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“The purpose of business is to create and keep customers.” —Peter Drucker, The Practice of Management (1954). Businesses should function in service of customers, arranging...
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What stories is your data asking you to tell?

  • Posted on June 25, 2020June 25, 2020
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Data driven storytelling can take your business to all the right places. The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like, “Hi, how...
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At the centre of CX beats a human

  • Posted on May 15, 2020May 15, 2020
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The reason customer service can be a definitive strategy for business. Businesses are looking to craft better CX with all the data that tech provides. While some manage to do so, others...
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What makes CX hard to measure and what you can do to improve it.

  • Posted on April 23, 2020April 23, 2020
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The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This is not to say...
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Be CX aware. Let your customers know you care.

  • Posted on February 24, 2020February 24, 2020
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It’s the age of the customer and they’re calling the shots, thanks in no small part to social media and new tech. One for returning the focus to the customer, and the other for all the...
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When time is of the essence, customer service makes the difference

  • Posted on December 26, 2019December 26, 2019
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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