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What makes CX hard to measure and what you can do to improve it.

  • Posted on April 23, 2020June 15, 2020
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The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This…
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There’s Work From Home and ‘forced’ to Work From Home.

  • Posted on March 26, 2020May 4, 2020
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Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
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Stay relevant: Keep learning your whole life

  • Posted on January 10, 2020February 10, 2020
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Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be…
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Making the most of Generation Y

  • Posted on November 23, 2019December 31, 2019
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Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
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No more cliches and jargon—better CX needs clear conversation

  • Posted on September 23, 2019June 7, 2020
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We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…
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The data adds up, business needs to be people-centric.

  • Posted on June 15, 2019December 23, 2019
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Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way they live, work, and relate. The business landscape too…
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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