culture – mademyday

the importance of customer service agents being available for their customers in business

19
3 min

To be or not to be…shouldn’t even be in question.

Posted on October 29, 2018December 4, 2018
admin

Being available for your customers is not optional. They need you, and you need them. Let’s start with a scenario you’ve probably experienced. Imagine you’re at a restaurant. You’ve been…

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Methods for better customer retention for businesses and managers in customer service

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13
3 min

Acquisition, retention and the virtuous cycle of business.

Posted on October 9, 2018November 23, 2018
admin

People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However,…

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the different types of customers that agents deal with in customer service

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50
4 min

Customers of different flavors and how to handle them well.

Posted on September 20, 2018November 21, 2018
admin

“Life is like a box of chocolates,” said Forrest Gump. Little did he know that he was describing customer service as much as life. In customer service, one size does not…

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Customer support success stories for customer service agents and businesses

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45
3 min

culture

Snippets from Success Stories!

Posted on September 11, 2018November 21, 2018
admin

Success stories are here, there and everywhere: From sports to science to business, every sphere we know is dotted with them. They sprout from a seemingly mundane job, done amazingly…

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Combating mental health illness for customer service agents in customer service for businesses

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46
5 min

No, It is not in your head: Combating Mental Illness in the Workplace

Posted on September 2, 2018November 21, 2018
admin

Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…

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44
3 min

Transparency: The Low Cost Solution to Customer Satisfaction

Posted on August 23, 2018November 21, 2018
admin

I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the…

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To be or not to be…shouldn’t even be in question.

Acquisition, retention and the virtuous cycle of business.

Customers of different flavors and how to handle them well.

Snippets from Success Stories!

No, It is not in your head: Combating Mental Illness in the Workplace

Transparency: The Low Cost Solution to Customer Satisfaction

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