culture – mademyday

95
4 min

No more cliches and jargon—better CX needs clear conversation

Posted on March 23, 2019September 23, 2019
admin

We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…

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122
5 min

The data adds up, business needs to be people-centric.

Posted on January 23, 2019July 1, 2019
admin

Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way they live, work, and relate. The business landscape too…

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129
4 min

Employee engagement is driven by heart

Posted on January 6, 2019July 1, 2019
admin

On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new media have made…

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the evolution and growth of customers for businesses and the different methods in customer service

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230
9 min

Not a customer revolution, it’s customer evolution.

Posted on December 17, 2018April 17, 2019
admin

The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is…

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the importance of good employee engagement and good internal customer service for better customer experience

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258
3 min

Good customer experiences begin at home.

Posted on November 28, 2018January 23, 2019
admin

Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who work for the business. Employees as…

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Liquid expectations for businesses in customer service and how to manage them well for better customer service

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280
3 min

Sink or Swim? The reality of liquid expectations.

Posted on November 8, 2018December 21, 2018
admin

Liquid expectations are undeniably the biggest change to affect the world of business since the world went digital. The information overdrive caused by digitization and technology convergence has changed the way customers relate to…

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No more cliches and jargon—better CX needs clear conversation

The data adds up, business needs to be people-centric.

Employee engagement is driven by heart

Not a customer revolution, it’s customer evolution.

Good customer experiences begin at home.

Sink or Swim? The reality of liquid expectations.

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