culture – mademyday

Combating mental health illness for customer service agents in customer service for businesses

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No, It is not in your head: Combating Mental Illness in the Workplace

September 2, 2018
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Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping that in mind, companies are trying to…

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Transparency: The Low Cost Solution to Customer Satisfaction

August 23, 2018
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I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the…

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Planning for hiring and training customer service agents for your team for better customer service

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Planning for your dream customer service team!

July 1, 2018
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Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When…

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Understanding the perspective of the customer for good customer service

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See the way your customers do.

June 23, 2018
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For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a…

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Honesty and transparency for agents and companies in customer service

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culture

Plain Truth vs. Pretty Lies

May 12, 2018
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Today’s customers are presented with a barrage of promises as brands vie for market share. Rather than feel spoiled for choice, the savvy customer is more concerned with which brand to believe. If you’re in business…

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Meeting Customer Expectations in Customer Service to improve Customer Experience

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Beyond Competition to Customer Expectation

May 4, 2018
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Technology may have changed the way we do business, but customers’ needs still drive demand and decide market share. So rather than obsess over competition, prudent brands focus on effective feedback processes to identify customer expectations. An…

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The voice of the customer is what matters in customer service

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Listen up! Your customer is speaking.

March 17, 2018
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Customer feedback is pivotal to the better customer experience. The customer is the fulcrum around which all business plays out. Listening to their voices is the foundation to a better customer experience. In the digital age, feedback is constant and always within reach. Customers today, freely…

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Customer service agent training challenges

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Agent Training Hardships and Overcoming Them 101

February 23, 2018
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Every aspect of running a business smoothly is a challenge. This is especially true when it comes to the training-your-agents part. You train agents to reflect your company’s values. When…

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Personalised customer service and customer experience

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Making it personal is good!

February 1, 2018
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I went to get a cup of coffee at a local coffee shop called Brew Room and was greeted by an elderly man with a pleasant smile. He owned the shop and was also the…

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Importance of listening to a customer in customer service

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The importance of listening to your customers.

January 12, 2018
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Complaints, feedback, suggestions, ideas—customers communicate a lot of things to you. All you need to do is listen. But what exactly does it mean to listen to your customers, and, what…

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No, It is not in your head: Combating Mental Illness in the Workplace

Transparency: The Low Cost Solution to Customer Satisfaction

Build rapports to retain your customers.

Businesses need an IT support desk for the day-to-day

Technology brings communication full circle.

No, It is not in your head: Combating Mental Illness in the Workplace

Transparency: The Low Cost Solution to Customer Satisfaction

Planning for your dream customer service team!

See the way your customers do.

Plain Truth vs. Pretty Lies

Beyond Competition to Customer Expectation

Listen up! Your customer is speaking.

Agent Training Hardships and Overcoming Them 101

Making it personal is good!

The importance of listening to your customers.

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