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The customer service effect on the KPIs that measure CX.

  • Posted on September 23, 2021September 23, 2021
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Customer service impacts all the KPIs businesses use to measure CX. But CX begins long before actual purchase purchase. This puts the onus on marketing to craft the early experiences in the customer...
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Stay relevant: Keep learning your whole life

  • Posted on March 26, 2021March 26, 2021
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Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be willing to recognize...
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When time is of the essence, customer service makes the difference

  • Posted on March 12, 2021March 12, 2021
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...
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A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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