There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
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When time is of the essence, customer service makes the difference
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that…
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Making the most of Generation Y
Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
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No more cliches and jargon—better CX needs clear conversation
We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…
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The numbers are saying it’s time to listen to people.
Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely…
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