Relating customer service to website redesign.
Your website is the primary gateway for your customers to connect with you. So pay attention to how customers relate to your website and the information it provides them. The level…
What stories is your data asking you to tell?
Data driven storytelling can take your business to all the right places. The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like,…
There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
When time is of the essence, customer service makes the difference
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that…
Making the most of Generation Y
Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information…
No more cliches and jargon—better CX needs clear conversation
We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone practically transformed…