mademyday
Categories
  • Context
  • Culture
  • Empowerment
  • Hiring
  • Loyalty
  • Mission
  • Operations
  • Organisational Structure
  • Process
  • Quality
  • Responsibilities
  • Strategy
  • Technology
  • Training
  • Vision
Made My Day logo
Made My Day logo
  • Hiring
  • Culture
  • Empowerment
  • Technology
  • Strategy
  • From Elsewhere
  • Contact Us
View Post
  • 383
  • 4 minutes
  • Context
  • Process
  • Training
  • Vision

The customer service effect on the KPIs that measure CX.

  • Posted on September 25, 2020September 25, 2020
  • No comments
  • Editor
Customer service impacts all the KPIs businesses use to measure CX. But CX begins long before actual purchase purchase. This puts the onus on marketing to craft the early experiences in the customer...
View Post
View Post
  • 302
  • 4 minutes
  • Context
  • Mission
  • Operations
  • Strategy
  • Vision

Customer service can help a business achieve its purpose

  • Posted on August 31, 2020August 31, 2020
  • No comments
  • Editor
“The purpose of business is to create and keep customers.” —Peter Drucker, The Practice of Management (1954). Businesses should function in service of customers, arranging...
View Post
View Post
  • 508
  • 3 minutes
  • Context
  • Process
  • Quality

Relating customer service to website redesign.

  • Posted on July 20, 2020July 20, 2020
  • No comments
  • Editor
Your website is the primary gateway for your customers to connect with you. So pay attention to how customers relate to your website and the information it provides them.  The level of...
View Post
View Post
  • 405
  • 5 minutes
  • Context
  • Operations
  • Process
  • Strategy

What stories is your data asking you to tell?

  • Posted on June 25, 2020June 25, 2020
  • No comments
  • Editor
Data driven storytelling can take your business to all the right places. The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like, “Hi, how...
View Post
View Post
  • 797
  • 7 minutes
  • Context
  • Culture
  • Loyalty
  • Operations
  • Quality
  • Responsibilities
  • Technology

There’s Work From Home and ‘forced’ to Work From Home.

  • Posted on March 26, 2020March 26, 2020
  • No comments
  • Editor
Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...
View Post
Title Image
View Post
  • 774
  • 3 minutes
  • Context
  • Mission
  • Operations
  • Process
  • Strategy
  • Training

When time is of the essence, customer service makes the difference

  • Posted on December 26, 2019December 26, 2019
  • 2 comments
  • Editor
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...
View Post

Posts navigation

12Next
 
Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
Categories
  • context
  • culture
  • empowerment
  • hiring
  • loyalty
  • mission
  • Operations
  • Organisational Structure
  • process
  • Quality
  • responsibilities
  • strategy
  • technology
  • training
  • vision
Subscribe to us for more!

 

 
mademyday
Powered by Zoho

Input your search keywords and press Enter.