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The customer service effect on the KPIs that measure CX.

  • Posted on September 25, 2020January 19, 2021
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Customer service impacts all the KPIs businesses use to measure CX. But CX begins long before actual purchase. This puts the onus on marketing to craft the early experiences in…
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Customer service can help a business achieve its purpose

  • Posted on August 31, 2020August 31, 2020
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“The purpose of business is to create and keep customers.” —Peter Drucker, The Practice of Management (1954). Businesses should function in service of customers, arranging products and operations around customer needs.…
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Relating customer service to website redesign.

  • Posted on July 20, 2020July 24, 2020
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Your website is the primary gateway for your customers to connect with you. So pay attention to how customers relate to your website and the information it provides them.  The level…
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What stories is your data asking you to tell?

  • Posted on June 25, 2020August 12, 2020
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Data driven storytelling can take your business to all the right places. The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like,…
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There’s Work From Home and ‘forced’ to Work From Home.

  • Posted on March 26, 2020May 4, 2020
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Are we geared for changes we never quite planned for? The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay…
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When time is of the essence, customer service makes the difference

  • Posted on December 26, 2019March 2, 2020
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that…
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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