Dousing the Flames of Agent Burnout
Burnout drains away worker productivity and causes feelings of disillusion. It adversely impacts productivity and can pk-callout to higher rates of attrition. It’s insidious and apt...
Your customer service toolbox: How to pick the right tools
In the highly competitive and ever-fluctuating market, brands have to take extra effort to ensure they remain competitive and relevant. That’s why many brands are...
Are you playing hard to get with your customers?
Every company wants to deliver a five-star experience to every customer. But often, despite trying hard, they don’t quite deliver. Sometimes support teams just fail to be available for...
Build ways, not walls.
Human beings make choices every day. What to wear, where to go, eat or skip breakfast, to quit smoking or not and so on. We may not like them, we may not choose the right options, but without choices,...
The Three C’s to Training your Agents Effectively
Does training your agents effectively get you happy customers? Successful companies seem to believe so. From conglomerates to startups, the businesses that rake in profits take customer...
A quick fix to timing your temporary solutions right.
Makeshift, stopgap, salvage, life hack, workaround—call it what you will, but every day, you need to come up with temporary fixes for some problems to carry on. It’s a bit more rampant than you...