Making it personal is good!
I went to get a cup of coffee at a local coffee shop called Brew Room and was greeted by an elderly man with a pleasant smile. He owned the shop and was also the...
The importance of listening to your customers.
Complaints, feedback, suggestions, ideas—customers communicate a lot of things to you. All you need to do is listen. But what exactly does it mean to listen to your customers, and, what happens...
Create and curate a kick-ass Knowledge Base!
Today’s customers are more inquisitive and informed than ever. They demand an explanation for everything and expect complete accuracy in the explanation. By bombarding you with ifs, whats,...
Skills your agents need to stay ahead of the customer service game.
Every customer interaction is unique. Some are polite. Others are inquisitive. They can even be a little demanding. But no matter the type, each customer is special to your...
How reachable should you be?
The answer to this question lies in one word: convenience. Not your convenience, but your customers’. You want it to be convenient for your customers to reach you, no matter how many or how few...
Gamification in Customer Service and How to do it Right
If running your business were as easy as playing a game, you might find that you and your workers are more engaged, less tired, and that overall, your work doesn’t feel like...