How reachable should you be?
The answer to this question lies in one word: convenience. Not your convenience, but your customers’. You want it to be convenient for your customers to reach you, no matter how many or how few...
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Editor
6 posts
Gamification in Customer Service and How to do it Right
If running your business were as easy as playing a game, you might find that you and your workers are more engaged, less tired, and that overall, your work doesn’t feel like...
Dousing the Flames of Agent Burnout
Burnout drains away worker productivity and causes feelings of disillusion. It adversely impacts productivity and can pk-callout to higher rates of attrition. It’s insidious and apt...
Your customer service toolbox: How to pick the right tools
In the highly competitive and ever-fluctuating market, brands have to take extra effort to ensure they remain competitive and relevant. That’s why many brands are...
Are you playing hard to get with your customers?
Every company wants to deliver a five-star experience to every customer. But often, despite trying hard, they don’t quite deliver. Sometimes support teams just fail to be available for...
Build ways, not walls.
Human beings make choices every day. What to wear, where to go, eat or skip breakfast, to quit smoking or not and so on. We may not like them, we may not choose the right options, but without choices,...