What stories is your data asking you to tell?
Data driven storytelling can take your business to all the right places.
The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like, “Hi, how...
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Editor
6 posts
At the centre of CX beats a human
The reason customer service can be a definitive strategy for business.
Businesses are looking to craft better CX with all the data that tech provides. While some manage to do so, others...
What makes CX hard to measure and what you can do to improve it.
The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This is not to say...
There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for?
The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...
Be CX aware. Let your customers know you care.
It’s the age of the customer and they’re calling the shots, thanks in no small part to social media and new tech. One for returning the focus to the customer, and the other for all the...
Stay relevant: Keep learning your whole life
Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be willing to recognize...