mademyday
Categories
  • Context
  • Culture
  • Empowerment
  • Hiring
  • Loyalty
  • Mission
  • Operations
  • Organisational Structure
  • Process
  • Quality
  • Responsibilities
  • Strategy
  • Technology
  • Training
  • Vision
Made My Day logo
Made My Day logo
  • Hiring
  • Culture
  • Empowerment
  • Technology
  • Strategy
  • From Elsewhere
  • Contact Us

Posts by author

Editor

6 posts
Methods for better customer retention for businesses and managers in customer service
View Post
  • 1.5K
  • 3 minutes
  • Culture
  • Strategy

Acquisition, retention and the virtuous cycle of business.

  • Posted on October 16, 2020October 16, 2020
  • 2 comments
  • Editor
People rely on rising numbers to reflect the growth of business. So an increase in customers or sales translates into growth. This makes acquisition a significant factor for growth. However, customer...
View Post
Employee engagement and managers role in influencing great customer service in businesses
View Post
  • 2.0K
  • 3 minutes
  • Empowerment
  • Loyalty

Managers can make or break employee engagement.

  • Posted on September 18, 2020September 18, 2020
  • No comments
  • Editor
For decades leaders and managers were seen as the biggest assets of their organizations. However they’re only as good as the people they inspire and foster. The real asset of any organization is a...
View Post
the importance of good employee engagement and good internal customer service for better customer experience
View Post
  • 1.3K
  • 3 minutes
  • Culture
  • Loyalty

Good customer experiences begin at home.

  • Posted on August 14, 2020August 14, 2020
  • No comments
  • Editor
Business is about people. Whether it fails, flourishes or just breaks even, the fate of a business is determined by people. The most important of whom are the people who...
View Post
View Post
  • 876
  • 4 minutes
  • Culture
  • Loyalty
  • Operations
  • Organisational Structure

Employee engagement is driven by heart

  • Posted on July 19, 2020July 19, 2020
  • No comments
  • Editor
On the face of it, business is the same. Consumerism is still in vogue and organizations continue to focus on growth. What’s changed is the renewed focus of business. IT and new...
View Post
the evolution and growth of customers for businesses and the different methods in customer service
View Post
  • 1.1K
  • 9 minutes
  • Culture
  • Loyalty

Not a customer revolution, it’s customer evolution.

  • Posted on June 19, 2020June 19, 2020
  • No comments
  • Editor
The fourth industrial revolution is the crucible of customer evolution. As long as people have needs, perceptions and aspirations, change is inevitable. More so in business, where every idea is...
View Post
How to handle telephony conversations for customer service employees in businesses for better customer service
View Post
  • 1.1K
  • 4 minutes
  • Empowerment

Pick Up That Phone: Dealing with Telephone Phobia.

  • Posted on May 15, 2020May 15, 2020
  • No comments
  • Editor
The millennials are coming of age. With the youngest millennial turning 21, it’s only natural to assume that the workforce is slowly undergoing metamorphosis, with an enthusiastic younger...
View Post

Posts navigation

Previous123456…13Next
 
Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
Categories
  • context
  • culture
  • empowerment
  • hiring
  • loyalty
  • mission
  • Operations
  • Organisational Structure
  • process
  • Quality
  • responsibilities
  • strategy
  • technology
  • training
  • vision
Subscribe to us for more!

 

 
mademyday
Powered by Zoho

Input your search keywords and press Enter.