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Editor

6 posts
Combating mental health illness for customer service agents in customer service for businesses
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  • 1.3K
  • 4 minutes
  • Culture
  • Empowerment

No, It is not in your head: Combating Mental Illness in the Workplace

  • Posted on October 18, 2019October 18, 2019
  • No comments
  • Editor
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping...
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  • 1.1K
  • 3 minutes
  • Culture
  • Strategy

Transparency: The Low Cost Solution to Customer Satisfaction

  • Posted on September 13, 2019September 13, 2019
  • No comments
  • Editor
I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the table and acted as though nothing had...
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How to improve customer retention and retain customers for agents in customer service
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  • 972
  • 4 minutes
  • Loyalty
  • Strategy

Build rapports to retain your customers.

  • Posted on August 16, 2019August 16, 2019
  • No comments
  • Editor
Customers come and go. So some brands focus mainly on ways to win new ones, even though acquiring new customers costs much more than retaining existing ones. Also, as customers stay longer, they...
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  • 1.0K
  • 5 minutes
  • Context
  • Operations
  • Strategy

The numbers are saying it’s time to listen to people.

  • Posted on August 09, 2019August 09, 2019
  • No comments
  • Editor
Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely to be. This is not...
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IT Desk for business for customer service
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  • 1.5K
  • 3 minutes
  • Strategy
  • Technology

Businesses need an IT support desk for the day-to-day

  • Posted on July 19, 2019July 19, 2019
  • No comments
  • Editor
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT professional or the IT support...
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How technology helps communication between customers and business employees in customer service
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  • 1.5K
  • 3 minutes
  • Empowerment
  • Technology

Technology brings communication full circle.

  • Posted on June 14, 2019June 14, 2019
  • No comments
  • Editor
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and...
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