Be CX aware. Let your customers know you care.
It’s the age of the customer and they’re calling the shots, thanks in no small part to social media and new tech. One for returning the focus to the customer, and the other for all the...
When time is of the essence, customer service makes the difference
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...
Making the most of Generation Y
Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information and accept that technology is...
Map the journey to better CX
On the surface, crafting a good customer experience looks simple. You offer a product or service that the customer needs and the customer buys it. Deal done! Sounds easy, right? Look...
Viable customer personas can craft better CX stories
Customers today are empowered by the awareness that while change is inevitable, success in business is purely the customers’ choice. If you want your business to succeed,...
The data adds up, business needs to be people-centric.
Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way...