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Skills for Agents for Great Customer Service
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  • 757
  • 3 minutes
  • Empowerment
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Skills your agents need to stay ahead of the customer service game.

  • Posted on December 19, 2017December 19, 2017
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Every customer interaction is unique. Some are polite. Others are inquisitive. They can even be a little demanding. But no matter the type, each customer is special to your...
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Gamification in Customer Service
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  • 1.6K
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  • Empowerment
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Gamification in Customer Service and How to do it Right

  • Posted on December 12, 2017December 12, 2017
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If running your business were as easy as playing a game, you might find that you and your workers are more engaged, less tired, and that overall, your work doesn’t feel like...
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  • 930
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Build ways, not walls.

  • Posted on November 01, 2017November 01, 2017
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Human beings make choices every day. What to wear, where to go, eat or skip breakfast, to quit smoking or not and so on. We may not like them, we may not choose the right options, but without choices,...
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Temporary solutions
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  • 1.4K
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A quick fix to timing your temporary solutions right.

  • Posted on October 15, 2017October 15, 2017
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Makeshift, stopgap, salvage, life hack, workaround—call it what you will, but every day, you need to come up with temporary fixes for some problems to carry on. It’s a bit more rampant than you...
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  • 884
  • 4 minutes
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Be there or be square!

  • Posted on September 18, 2017September 18, 2017
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A guide to being more available for your customers. How do you ensure that you’re available for every customer, every time? You can open up all the channels you want, and encourage...
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
Categories
  • context
  • culture
  • empowerment
  • hiring
  • loyalty
  • mission
  • Operations
  • Organisational Structure
  • process
  • Quality
  • responsibilities
  • strategy
  • technology
  • training
  • vision
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