Build rapports to retain your customers.
Customers come and go. So some brands focus mainly on ways to win new ones, even though acquiring new customers costs much more than retaining existing ones. Also, as customers stay longer, they...
The numbers are saying it’s time to listen to people.
Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely to be. This is not...
Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT professional or the IT support...
Technology brings communication full circle.
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and...
Make the move to improve your listening skills.
How we use the word “listen” says a lot about our personalities and attitudes. While the frequency of the word in social exchanges is a reflection of the times we live...
You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents?
How your business answers these questions is key to building a loyal...