Beyond Competition to Customer Expectation
Technology may have changed the way we do business, but it’s still customers’ needs that drive demand and decide market share. Rather than obsess over competition, prudent brands focus...
Optimise your Customer Feedback
Every brand has a personality rooted in the beliefs and aspirations of the brand’s parents, custodians and mentors. This is its work culture. Today’s brands are...
Good customer support can reduce customer churn
All brands focus on gaining new ground and increasing market share. But customer acquisition can be expensive, and the strategies devised to bring in new customers must also look to retain...
What your Help Desk can do to Augment Agent Productivity
Customer support agents act as a bridge between the customers and the solutions, playing a vital role in the contact center. However, a lot of factors can impact the productivity of agents....
Tech and the workforce of the future.
Tech transforms work for people. People determine the future of work.
Look around, we are alive in a time of transformation. IT and AI have seemingly brought the future into the here and...
How training saves the day, every day
It’s a fair question to have when you read an article about customer service training and wonder if you could work magic by applying those ideas to your business. When you...