A Time for Everything in Customer Service
“Time is money.” – Benjamin Franklin.
This quote stands true, especially in business, because time is the most valuable resource we have. As companies crash and millionaires are made in a...
Easy Guide to eCommerce Customer Service
Customer service is essential for any business, either big or small. In a brick-and-mortar business, salespeople meet the customers face-to-face, get an idea about what the customers require, and take...
Customers of different flavors and how to handle them well.
“Life is like a box of chocolates,” said Forrest Gump. Little did he know that he was describing customer service as much as life. In customer service, one size does not fit all; you never...
Snippets from Success Stories!
Success stories are here, there and everywhere: From sports to science to business, every sphere we know is dotted with them. They sprout from a seemingly mundane job, done amazingly right. It isn’t...
No, It is not in your head: Combating Mental Illness in the Workplace
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping...
Transparency: The Low Cost Solution to Customer Satisfaction
I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the table and acted as though nothing had...