Planning for your dream customer service team!
Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When you look...
See the way your customers do.
For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a...
Self help is the best help—Empower your customers to find their solutions
For your business to be more accessible, you should reach out to customers. While you open up different channels for your customers, at times, you will be burdened with tickets. And when the issue...
Blend Sales and Service for the perfect CX Cocktail
Customer experience is the new buzzword in customer service. Almost every article on customer service focuses on creating a better experience for customers. Companies are...
How much is too much knowledge?— Knowledge Bias in Customer Service
In customer service, you have to use your knowledge to solve customers’ issues. However, what if the same knowledge serves as a barrier between you and your customer? Isn’t that ironic? This is...
Plain Truth vs. Pretty Lies
Today’s customers are presented with a barrage of promises as brands vie for market share. More than being spoiled for choice, the savvy customer is more concerned about which...