Make the move to improve your listening skills.
How we use the word “listen” says a lot about our personalities and attitudes. While the frequency of the word in social exchanges is a reflection of the times we live...
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You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents?
How your business answers these questions is key to building a loyal...
Planning for your dream customer service team!
Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When you look...
See the way your customers do.
For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a...
Self help is the best help—Empower your customers to find their solutions
For your business to be more accessible, you should reach out to customers. While you open up different channels for your customers, at times, you will be burdened with tickets. And when the issue...
Blend Sales and Service for the perfect CX Cocktail
Customer experience is the new buzzword in customer service. Almost every article on customer service focuses on creating a better experience for customers. Companies are...