Empowerment Archives

Knowledge Bias for customer service agents in customer service

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Empowerment

How much is too much knowledge?— Knowledge Bias in Customer Service

Posted on December 14, 2018December 14, 2018
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In customer service, you have to use your knowledge to solve customers’ issues. However, what if the same knowledge serves as a barrier between you and your customer? Isn’t that ironic? This is...

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How to optimise your customer service with your customer feedback

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Empowerment

Optimise your Customer Feedback

Posted on October 26, 2018October 26, 2018
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Every brand has a personality rooted in the beliefs and aspirations of the brand’s parents, custodians and mentors. This is its work culture. Today’s brands are...

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Help desk and how to augment agent productivity in customer service

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What your Help Desk can do to Augment Agent Productivity

Posted on September 28, 2018September 28, 2018
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Customer support agents act as a bridge between the customers and the solutions, playing a vital role in the contact center. However, a lot of factors can impact the productivity of agents....

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Best examples of customer service agent training case study

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How training saves the day, every day

Posted on August 24, 2018August 24, 2018
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It’s a fair question to have when you read an article about customer service training and wonder if you could work magic by applying those ideas to your business. When you...

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The voice of the customer is what matters in customer service

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2 minutes

Listen up! Your customer is speaking.

Posted on August 10, 2018August 10, 2018
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Customer feedback is pivotal to the better customer experience. The customer is the fulcrum around which all business plays out. Listening to their voices is the...

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The Melange of Emotions in Customer Service

Doesn’t the process of customer support remind you of being stuck in a traffic jam? That endless wait which unleashes the primal side of the benign being, the jittery moments that test resilience...

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How much is too much knowledge?— Knowledge Bias in Customer Service

Optimise your Customer Feedback

What your Help Desk can do to Augment Agent Productivity

How training saves the day, every day

Listen up! Your customer is speaking.

The Melange of Emotions in Customer Service

Made My Day

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