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Right or wrong; to rude customers, with respect.

  • Posted on October 13, 2017October 13, 2017
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A couple of months ago, I was eating at a popular fast food joint, during the lunch rush. A commotion at the billing counter turned out to be a furious customer, yelling at the cashier. What happened,...
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Be there or be square!

  • Posted on September 18, 2017September 18, 2017
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A guide to being more available for your customers. How do you ensure that you’re available for every customer, every time? You can open up all the channels you want, and encourage...
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
Categories
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  • empowerment
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  • Organisational Structure
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