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Combating mental health illness for customer service agents in customer service for businesses
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  • 1.3K
  • 4 minutes
  • Culture
  • Empowerment

No, It is not in your head: Combating Mental Illness in the Workplace

  • Posted on October 18, 2019October 18, 2019
  • No comments
  • Editor
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping...
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How technology helps communication between customers and business employees in customer service
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  • 1.5K
  • 3 minutes
  • Empowerment
  • Technology

Technology brings communication full circle.

  • Posted on June 14, 2019June 14, 2019
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  • Editor
Hold-on to your hats. Technology is doing it again: changing life as we know it, personally and professionally. Business relies on tech to ensure communication, operations and...
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Training customer service agents to provide better customer service and customer experiences
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  • 1.2K
  • 4 minutes
  • Empowerment
  • Strategy

You can train for better CX stories

  • Posted on April 19, 2019April 19, 2019
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  • Editor
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents?  How your business answers these questions is key to building a loyal...
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Understanding the perspective of the customer for good customer service
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  • 1.4K
  • 3 minutes
  • Culture
  • Empowerment

See the way your customers do.

  • Posted on February 15, 2019February 15, 2019
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For any business to run successfully, it has to know what its potential customers want. A business builds its products and tailors its services based on its customers’ needs. Sounds like a...
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How to empower your customers to find solutions in customer service self help
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  • 1.5K
  • 2 minutes
  • Empowerment

Self help is the best help—Empower your customers to find their solutions

  • Posted on January 18, 2019January 18, 2019
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For your business to be more accessible, you should reach out to customers. While you open up different channels for your customers, at times, you will be burdened with tickets. And when the issue...
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Blending sales and customer service for better customer experiences
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  • 1.2K
  • 2 minutes
  • Empowerment
  • Strategy

Blend Sales and Service for the perfect CX Cocktail

  • Posted on December 28, 2018December 28, 2018
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Customer experience is the new buzzword in customer service. Almost every article on customer service focuses on creating a better experience for customers. Companies are...
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
Categories
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  • culture
  • empowerment
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