The importance of listening to your customers.
Complaints, feedback, suggestions, ideas—customers communicate a lot of things to you. All you need to do is listen. But what exactly does it mean to listen to your customers, and, what happens...
Create and curate a kick-ass Knowledge Base!
Today’s customers are more inquisitive and informed than ever. They demand an explanation for everything and expect complete accuracy in the explanation. By bombarding you with ifs, whats,...
Skills your agents need to stay ahead of the customer service game.
Every customer interaction is unique. Some are polite. Others are inquisitive. They can even be a little demanding. But no matter the type, each customer is special to your...
Gamification in Customer Service and How to do it Right
If running your business were as easy as playing a game, you might find that you and your workers are more engaged, less tired, and that overall, your work doesn’t feel like...
The Three C’s to Training your Agents Effectively
Does training your agents effectively get you happy customers? Successful companies seem to believe so. From conglomerates to startups, the businesses that rake in profits take customer...
Bridge the gaps to your ideal customer conversation.
“Please hold the line. A customer service rep will be with you in a moment. Thank you for your patience.”
And there it starts.
This is Minute Zero, and the clock is now ticking for the...