To be or not to be…shouldn’t even be in question.
Being available for your customers is not optional. They need you, and you need them.
Let’s start with a scenario you’ve probably experienced. Imagine you’re at a restaurant. You’ve been...
Customers of different flavors and how to handle them well.
“Life is like a box of chocolates,” said Forrest Gump. Little did he know that he was describing customer service as much as life. In customer service, one size does not fit all; you never...
Snippets from Success Stories!
Success stories are here, there and everywhere: From sports to science to business, every sphere we know is dotted with them. They sprout from a seemingly mundane job, done amazingly right. It isn’t...
No, It is not in your head: Combating Mental Illness in the Workplace
Your customer experience is only a reflection of your employee experience. Anything that affects the employee has an effect on the customer, which ends up affecting business. Keeping...
Transparency: The Low Cost Solution to Customer Satisfaction
I got grounded for the first time when I was seven. I was playing with a ball indoors and ended up shattering a vase. Panicked, I swept the pieces under the table and acted as though nothing had...
Planning for your dream customer service team!
Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When you look...