Make good impressions last by putting customers first.
First impressions are made in a flash, and can last a lifetime. So, what's the best way for a business to make an enduring good impression?
Connect with people emotionally.
Be...
What makes CX hard to measure and what you can do to improve it.
The discussion about the best way to evaluate and improve CX values has gained momentum, yet many businesses are still not sure if it is all just a well crafted spiel. This is not to say...
There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for?
The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...
Stay relevant: Keep learning your whole life
Always be learning and you will stay relevant your whole life long. The good thing about learning, is you can find the opportunities to learn anywhere. You just need to be willing to recognize...
Making the most of Generation Y
Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information and accept that technology is...
No more cliches and jargon—better CX needs clear conversation
We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone...