Customer service can help a business achieve its purpose
“The purpose of business is to create and keep customers.”
—Peter Drucker, The Practice of Management (1954).
Businesses should function in service of customers, arranging...
What stories is your data asking you to tell?
Data driven storytelling can take your business to all the right places.
The essence of all human interaction is rooted in storytelling. Even something as innocuous as a greeting like, “Hi, how...
At the centre of CX beats a human
The reason customer service can be a definitive strategy for business.
Businesses are looking to craft better CX with all the data that tech provides. While some manage to do so, others...
There’s Work From Home and ‘forced’ to Work From Home.
Are we geared for changes we never quite planned for?
The world is in the grip of an unprecedented crisis and the universal challenge is to stay home and stay safe, in the interest of personal...
Be CX aware. Let your customers know you care.
It’s the age of the customer and they’re calling the shots, thanks in no small part to social media and new tech. One for returning the focus to the customer, and the other for all the...
When time is of the essence, customer service makes the difference
Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...