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When time is of the essence, customer service makes the difference

  • Posted on March 12, 2021March 12, 2021
  • 1 comment
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Digitization has kept its word about changing the world; it has made it a smaller place. In fact, we live in a global village now, which was the change that helped the new take root. It led to the...
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Making the most of Generation Y

  • Posted on February 26, 2021February 26, 2021
  • No comments
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Life, after IT, has changed a few gears and people have adapted to the new pace. We live differently than we did a decade ago. We feel empowered with information and accept that technology is...
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Map the journey to better CX

  • Posted on February 12, 2021February 12, 2021
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On the surface, crafting a good customer experience looks simple. You offer a product or service that the customer needs and the customer buys it. Deal done! Sounds easy, right? Look...
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No more cliches and jargon—better CX needs clear conversation

  • Posted on January 22, 2021January 22, 2021
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We’ve learned to accept that change is inevitable. But life today is more transformed than changed. The mobile phone may have changed our lives, but digitization and the smart phone...
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The data adds up, business needs to be people-centric.

  • Posted on November 13, 2020November 13, 2020
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Business is about people. Be they customers, employees, vendors, stakeholders, or investors. They’re all people, whose lives have become increasingly technology-driven, changing the way...
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Made My Day
A positive space for everything customer service. We aim to bring brands and customers closer together with best practices and great customer stories from around the world.
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