Build rapports to retain your customers.
Customers come and go. So some brands focus mainly on ways to win new ones, even though acquiring new customers costs much more than retaining existing ones. Also, as customers stay longer, they...
The numbers are saying it’s time to listen to people.
Business today is overrun by metrics. The numbers are talking, and in more than one tense. Trends analysis tells us what was, while predictive analysis will tell us what’s likely to be. This is not...
Businesses need an IT support desk for the day-to-day
Though we are all aware of computers and IT, we are not all proficient with how machines work or how software operates. That would be work for an experienced IT professional or the IT support...
You can train for better CX stories
Are all your employees trained to win customer loyalty? Or is it left to your customer support agents?
How your business answers these questions is key to building a loyal...
Planning for your dream customer service team!
Rome wasn’t built in a day. The same applies to any successful business. Building a customer service team is a strenuous task, and it only gets arduous without a solid plan. When you look...
Blend Sales and Service for the perfect CX Cocktail
Customer experience is the new buzzword in customer service. Almost every article on customer service focuses on creating a better experience for customers. Companies are...